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Contact Us

Get in touch with the Smailander team.

Support

General Support

For questions, issues, or feedback:

Email: support@smailander.com

Response Time: - Free Plan: 48-72 hours - Pro Plan: 24-48 hours - Enterprise: 4-8 hours (with priority support)

Technical Support

For technical issues, API questions, or integration help:

Email: tech@smailander.com

Response Time: - Free Plan: 72-96 hours - Pro Plan: 48-72 hours - Enterprise: 2-4 hours

Bug Reports

Found a bug? Report it:

Email: bugs@smailander.com

Include: - Detailed description of bug - Steps to reproduce - Expected behavior - Actual behavior - Screenshots if applicable - Browser/OS information

Business Inquiries

Sales

For pricing, demos, or plan upgrades:

Email: sales@smailander.com

Phone: +352 123 456 789 (Mon-Fri, 9:00-17:00 CET)

Partnerships

For partnership and collaboration opportunities:

Email: partners@smailander.com

Enterprise

For enterprise solutions and custom deployments:

Email: enterprise@smailander.com

Security

Security Issues

For security vulnerabilities or security-related questions:

Email: security@smailander.com

PGP Key: Available on request

Response Time: Within 24 hours

Please don't disclose security issues publicly. We'll work with you to address and fix the issue.

Privacy

For privacy concerns or GDPR-related questions:

Email: privacy@smailander.com

Community

Social Media

Blog

  • Blog: https://blog.smailander.com
  • Newsletter: Subscribe on our website

Documentation

Self-Service Resources

Video Tutorials

  • YouTube Channel
  • Getting Started Guide
  • Dashboard Tour
  • API Tutorial
  • Integration Examples

Feedback

We value your feedback! Help us improve Smailander:

Feature Requests

Submit feature requests:

Email: feedback@smailander.com

Product Feedback

Share your experience:

Email: feedback@smailander.com

In-App: Use the feedback button in the dashboard

Beta Testing

Join our beta program:

Email: beta@smailander.com

Get early access to new features and provide feedback.

Office

Location

Smailander 123 Business Avenue L-1234 Luxembourg Luxembourg

Hours

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM CET

Support Hours: - Free Plan: 24/7 (email only) - Pro Plan: 24/7 - Enterprise: 24/7 with priority

Media & Press

For media inquiries, press releases, or interviews:

Email: press@smailander.com

Press Kit

Download our press kit: - Logo files (SVG, PNG) - Brand guidelines - Press releases - Company overview - Team bios

Careers

Interested in joining our team?

Careers Page: https://smailander.com/careers

Email: careers@smailander.com

Current openings are listed on our careers page.

Before Contacting Us

Check Our Documentation

Most questions are answered in our documentation: - FAQ - Common questions - Troubleshooting - Common issues - Getting Started - Setup guides

Include Relevant Information

When contacting support, please include: 1. Your account email 2. Plan type (Free/Pro/Enterprise) 3. Detailed description of your question or issue 4. Steps to reproduce (for bugs) 5. Error messages (full text) 6. Screenshots if applicable 7. Browser and version 8. Operating system and version

Search First

Search our resources: - Documentation search - FAQ - Support articles

Response Times

Typical Response Times

Support Type Free Pro Enterprise
General Support 48-72h 24-48h 4-8h
Technical Support 72-96h 48-72h 2-4h
Bug Reports 7 days 3 days 24h
Feature Requests 14 days 7 days 3 days
Security Issues 24h 24h 24h

Priority Support

Enterprise plans include: - Priority response times - Dedicated account manager - Direct Slack access - Onboarding assistance - Custom training sessions

Emergency Contacts

Critical Issues

For critical issues affecting production: - Enterprise: Call +352 123 456 789 (24/7) - Pro/Free: Email emergency@smailander.com

System Status

Check current system status: - Status Page: https://status.smailander.com - Twitter: @smailander_status

Data Requests

GDPR Requests

For GDPR-related requests: - Email: privacy@smailander.com

See GDPR Compliance for more information.

Data Export

Request your data export: - Email: privacy@smailander.com

Account Deletion

Delete your account: - Email: privacy@smailander.com

Or use the dashboard: Settings → Account → Delete Account

Additional Resources

Knowledge Base

Developer Resources

Help Us Improve

  • Send feedback
  • Report bugs
  • Suggest features
  • Rate our documentation
  • Share your success stories

Next Steps